These Terms of Service govern your use of tivorami.shop and any orders you place through it. Tivorami is operated by MATTHEW1028 LTD, a company registered in Manchester, England. By browsing the site or submitting an order, you agree to the terms set out below and to the policies referenced throughout. If you do not agree, please do not use the site.
Who We Are and What This Covers
MATTHEW1028 LTD is the retailer responsible for the products sold on tivorami.shop. The website is hosted on the Shopify platform, which provides the technical infrastructure for our storefront. Shopify is not the seller of our products and is not a party to your purchase contract. Your contract for goods is formed between you and MATTHEW1028 LTD.
These terms apply to customers in North America, Europe, and Australia. Depending on your location, additional consumer protection rights may apply that cannot be excluded by these terms. We respect those rights.
Products, Descriptions, and Pricing
We make reasonable efforts to ensure that product titles, descriptions, images, colours, and prices displayed on tivorami.shop are accurate. However, colours and textures may appear differently on your screen depending on your device settings, lighting conditions during photography, or display calibration. Product specifications, materials, and care instructions are based on the information available to us at the time of listing.
Prices shown on the site are subject to change without prior notice. Availability of specific products, sizes, or colours may vary based on actual stock levels. If a price or product description is found to contain an obvious error, we will contact you before processing your order to confirm whether you wish to proceed at the corrected price or cancel without charge.
Placing and Accepting Orders
When you submit an order through tivorami.shop, you will receive an automated confirmation email acknowledging receipt of your order. This confirmation is not acceptance of your order. A binding contract is formed only when we ship the goods or, where applicable, when we notify you that your order has been accepted.
We may decline or cancel an order if the product is unavailable, if payment authorisation fails, if there are issues with the delivery address, if we suspect fraudulent activity, or if a significant error exists in the product information or pricing. If we cancel an order after payment has been taken, we will refund the full amount.
Payment
You agree to provide accurate payment and billing information when placing an order. By submitting an order, you authorise us to process payment through the payment methods made available at checkout. We do not store your full card details on our servers; payment processing is handled through the secure payment infrastructure provided by our platform.
If a payment transaction fails, we will notify you and may cancel the order if payment is not resolved within a reasonable timeframe.
Shipping and Delivery
Order processing and delivery are governed by our Shipping & Delivery policy. Estimated delivery times are provided as a guide and are not guarantees. We are not responsible for delays caused by carriers, customs processing, or events beyond our reasonable control. If your parcel is lost or damaged in transit, please contact us so we can assist with a resolution.
Returns and Refunds
Returns, refunds, and exchanges are handled in accordance with our Returns & Refunds policy. Nothing in these terms limits your statutory consumer rights under applicable law in your country of residence, including rights to a refund, replacement, or repair for goods that do not conform to the contract.
Site Content and Intellectual Property
The brand name, logo, original text, images, and design elements on tivorami.shop are the property of MATTHEW1028 LTD or its licensors and are protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or use any content from this site for commercial purposes without our prior written permission. Product images and descriptions may include references to third-party brands or suppliers; we do not claim ownership of those third-party trademarks.
Acceptable Use
You agree not to use tivorami.shop to engage in fraudulent activity, attempt unauthorised access to systems or data, transmit malicious code, scrape or harvest protected data, infringe intellectual property rights, or otherwise interfere with the site's operation or other customers' use of it.
These restrictions do not limit your right to leave honest reviews, make lawful complaints, or exercise any statutory consumer rights.
Privacy
Your personal information is handled in accordance with our Privacy Policy. We encourage you to review that policy to understand how we collect, use, and protect your data.
Changes to These Terms
We may update these terms from time to time to reflect changes in our services, policies, or legal requirements. The version published on this page is the current one. Changes do not apply retroactively to orders already confirmed.
Questions or Concerns
If you have any questions about these terms or your order, please reach out to us at amanda@tivorami.shop. We are happy to help clarify anything before or after your purchase.