Returns & Refunds

Thank you for shopping at Tivorami. If something isn't right with your order, we want to help resolve it quickly. The sections below explain what to do for each common situation and how to reach us.

How to Reach Us

For any return, exchange, or order issue, email amanda@tivorami.shop with your order number and a brief description of the problem. Include photos where relevant. We will confirm the applicable steps and conditions after reviewing your case.

Received the Wrong Item

If you received an item that differs from what you ordered, email us with your order number and a photo of the item as it arrived. We will verify the discrepancy and confirm whether a replacement or refund is available. Do not ship anything back until we provide return instructions.

Changed Your Mind

If you no longer want an item you ordered, email us with your order number and the reason for the return. We will review your request and confirm whether it qualifies, what condition the item must be in, any applicable deadline, and who covers return shipping. Wait for our response before sending anything back.

Package Lost in Transit

If tracking shows no delivery and the expected shipping window of 7–12 business days has passed, contact us with your order number. We will open an investigation with the carrier and update you on the outcome. A refund or replacement is only confirmed after the investigation concludes.

Item Arrived Damaged

If your item arrived damaged, email us with your order number and clear photos showing the damage and the packaging. We will assess the situation and confirm whether a refund, replacement, or other resolution applies. Do not discard the packaging until we have reviewed your case.

Requesting an Exchange

If you need a different size, colour, or style, email us with your order number and the replacement option you want. We will check stock availability and confirm whether a direct exchange is possible for your order. If a direct exchange is not available, we will let you know the alternative.

Refund Processing

Once a return or replacement request is approved, we process refunds within 1–3 business days. The time for funds to appear in your account depends on your bank or payment provider.