Tivorami is an online store operated by MATTHEW1028 LTD, registered in Manchester, England. This Privacy Policy explains what personal information we collect when you visit tivorami.shop, why we collect it, how we use and protect it, and what choices you have. We serve customers in North America, Europe, and Australia, so this policy applies to all visitors and shoppers regardless of where you are located.
Information We Collect
We collect personal information in three ways: you provide it directly, it is generated automatically as you browse and shop, and it comes from service providers that help us run the store.
Information you give us. When you place an order, contact our support team, or interact with our store, you may provide your name, email address, phone number, billing address, shipping address, and details about the products you ordered or the issue you are reporting. If you choose to create an account or subscribe to communications, we also collect the information you supply during that process.
Transaction and payment information. To fulfil your order, we process information about the items you purchased, the amount, payment status, delivery details, and your transaction record. Payment card numbers and full payment credentials are handled by our payment processing service; we do not receive or store complete card numbers or security codes.
Information collected automatically. When you visit tivorami.shop, we and our platform provider may automatically record certain technical details, such as your IP address, device type, browser type, referring pages, the pages you view, search terms you enter, items added to your cart, and interactions during checkout. This data helps us understand how customers use the store and keep it running securely.
How We Use Your Information
We use your personal information for purposes that fall into two categories:
Necessary for completing your order and protecting the store. This includes processing payments, arranging delivery, providing customer support, handling returns and refunds, preventing fraud, maintaining the security of our systems, and complying with legal obligations.
Optional or secondary purposes. Where you have consented or where we have a legitimate interest, we may use your information to send you marketing communications about new products or offers, to analyse how customers navigate the store so we can improve the shopping experience, and to personalise content. You can opt out of marketing at any time, and you can manage non-essential tracking through the cookie controls described below.
How We Share Your Information
We share personal information only when it is necessary for our business operations, when you have authorised it, or when the law requires it.
Our store is built on Shopify, which provides the platform that hosts and operates tivorami.shop. Shopify processes personal information in accordance with its own policies, which you can read in the Shopify Consumer Privacy Policy. We may also share information with service providers that help us with payment processing, order fulfilment, shipping, customer support, and website maintenance. Each of these providers is permitted to use your information only for the specific task we have asked them to perform.
We may disclose personal information if we are required to do so by law, to respond to a valid legal request, to protect our rights or the safety of others, or in connection with a business transfer such as a merger or acquisition.
Cookies and Tracking Technologies
Cookies are small text files stored on your device that help websites function and remember your preferences. We use cookies and similar technologies for the following purposes:
- Essential cookies: Required for basic store functions such as keeping your cart intact, maintaining your login session, and completing checkout. Disabling these may prevent the store from working properly.
- Preference cookies: Help the store remember choices you make, such as your region or language, so you do not have to re-enter them on every visit.
- Analytics cookies: Allow us to understand how visitors interact with the store so we can improve navigation, product placement, and overall experience.
- Marketing cookies: Used only where you have given consent, to show you relevant content and measure the effectiveness of our communications.
You can manage non-essential cookies through the cookie banner or privacy preference centre on this site. You can also adjust your browser settings, but please note that blocking all cookies may affect your ability to add items to a cart, log in, or complete a purchase.
For general information about how Shopify uses cookies, see the Shopify Cookie Policy. That page describes Shopify's own cookie practices and does not replace the specific disclosures in this section about what Tivorami uses.
Data Retention and Security
We retain personal information only for as long as it is needed to fulfil the purposes described in this policy, to maintain accurate business records, to resolve disputes, and to meet applicable legal requirements. The specific retention period varies depending on the type of information and the purpose for which it was collected.
We take reasonable technical, administrative, and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. We limit access to personal data to those who need it for legitimate business purposes and require our service providers to handle information responsibly. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute protection against all risks.
Your Privacy Choices and Rights
Depending on the laws that apply in your region, you may have the right to request access to the personal information we hold about you, ask us to correct inaccurate data, request deletion of your information, object to or restrict certain processing, or withdraw consent you previously gave. If you wish to exercise any of these rights, please contact us at amanda@tivorami.shop. We may need to verify your identity before fulfilling your request to protect your privacy.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the message or by contacting us directly. You can also adjust your cookie preferences through the controls on this site.
Children's Information
Tivorami is not intended for use by children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at amanda@tivorami.shop and we will take steps to remove it.
International Data Processing
Because Tivorami serves customers in North America, Europe, and Australia, your personal information may be processed in countries other than your own. Our company is registered in England, and our platform infrastructure may operate across multiple jurisdictions. Where information is transferred internationally, we rely on the safeguards provided by our platform and service providers.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal obligations. The most current version will always be available on this page.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need help with a data-related request, please reach out to us:
Tivorami (MATTHEW1028 LTD)
18 Eldridge Drive, Manchester, England, M40 2DF, United Kingdom
Email: amanda@tivorami.shop